Browse Blog Posts Tagged With “Support”

That’s the Ticket - Six Questions for OpenDNS Support

Every department at OpenDNS plays a critical role when it comes to delivering our world-class security services. However, there is one department that must wear a few different hats: engineer, researcher, teacher, among others. If…

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Meet our team: Lilian Nash, Customer Success

Lilian Nash is our customer success manager and the team’s go-to expert for cooking advice. She’s one of the first people in the office every day, and she never stops coming up with new ways to make sure our customers are…

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OpenDNS - helping those who help themselves

This is my first blog post here at OpenDNS, though some of you may know me from answering your support emails. It is not unusual, however, for our own users to sit in the tech support seat themselves and offer help to others…

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OpenDNS Updater offers dynamic IP update for Macs

OpenDNS user Zach Weigand just released version 1.0 of his freeware AppleScript application for keeping OpenDNS updated as dynamic IP addresses change. We’d seen the work brewing, and it’s fun to share his work with a wider…

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Telecom Italia not responding to OpenDNS

(My thanks to Fabio Calvigioni (oRi0n) for translating this post into Italian, below.)

Update: Several commenters say the problem is gone, and that appears to be true. We hope it will continue. – July 23, 2007

We care about…

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Virgin Media (formerly NTL) allows third-party DNS, including OpenDNS

Last week, Virgin Media, a very large United Kingdom ISP, fixed a configuration which was preventing some of their customers from choosing OpenDNS.

The history: last summer, we heard from various NTL customers (Virgin Media was…

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I have this friend, who saw this website...

The Internet is a big place and even with the best filtering you will eventually stumble upon a site you wish you could just “un-see.” Unfortunately, we can’t erase that mental picture from your mind, but we can let you help…

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What's considered an adult site? Find out...

The famous quote about defining pornography is “I know it when I see it,” from a 1964 Supreme Court case. I’m glad we’re working with St. Bernard Software to get human-reviewed categorization of adult sites for our adult site…

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OpenDNS Proxy FAQ

Please read our post about Google and Dell and then ask the really technical questions here. This way we don’t have to annoy our regular users with the technical details of how we’re doing our URL redirections.

I’ll do my best…

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Account-less preferences removed

As promised, account-less preferences were removed just now. I trust the three previous reminders did the trick, but if you have any concerns, please let us know. A free, secure account fully replaces the old preferences and opens…

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