News & Notes from the OpenDNS team

'Support' Posts

What's considered an adult site? Find out...

by John Roberts on Jun 12th, 2007

The famous quote about defining pornography is “I know it when I see it,” from a 1964 Supreme Court case. I’m glad we’re working with St. Bernard Software to get human-reviewed categorization of adult sites for our adult site blocking service.

At home, I’m the network administrator. While testing adult site blocking, I learned that you need to be careful what you block. My wife alerted (ahem) me to my overzealous blocking. For the interested, TMZ.com is classified as both lingerie/bikini and adult themes. :-) I cannot disagree… but it’s still a fun celebrity gossip site. It’s no longer blocked on my network, though other categories are.

That kind of control is useful, and it’s why we offer 6 categories, so you can make the right choices for your network.

Avoid making my domestic misstep. Check a site to find out whether it would be blocked, and why.

26 Comments | Filed in Adult site blocking, Customization, Instructions, Support

OpenDNS Proxy FAQ

by David Ulevitch on May 22nd, 2007

Please read our post about Google and Dell and then ask the really technical questions here. This way we don’t have to annoy our regular users with the technical details of how we’re doing our URL redirections.

I’ll do my best to always keep this blog post updated with the answers to your questions. Your questions can be about our architecture, our reasons, or anything else you feel like asking in regards to this issue.

12 Comments | Filed in Feedback, Support

Account-less preferences removed

by John Roberts on Apr 9th, 2007

As promised, account-less preferences were removed just now. I trust the three previous reminders did the trick, but if you have any concerns, please let us know. A free, secure account fully replaces the old preferences and opens up a lot more control and information to you. Get one now.

3 Comments | Filed in Accounts, Preferences, Support

Told you once. Told you twice. This is the last time. ;-)

Account-less preferences will be disabled on Monday, April 9, 2007.

Once again, if you’ve been using account-less prefs, time to get a free account… now. This only affects a small group of people, since OpenDNS delivers a safer, faster, smarter, and more reliable Internet experience with or without an account.

But trust me that an account is going to give you even more control over your Internet experience very soon.

No Comments | Filed in Accounts, Preferences, Support, Announcements

Help us stay responsive; work at OpenDNS

by John Roberts on Apr 4th, 2007

OpenDNS is looking to add a customer service manager to the team.

We make a point of responding to email and IM, posting here on our blog and in our forums. We respond to customers’ needs in other ways, too. To maintain our high standards, we need some help.

Where better to ask for help in customer service than from your existing customers?

The full-time job is here in San Francisco, California, USA, even though our service (and our blog audience!) is worldwide. So, if you or someone you know wants to help us keep growing, please review the description and apply.

2 Comments | Filed in Job notice, Support

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