News & Notes from the OpenDNS team

'Customization' Posts

Managing your DNS has never been this easy!

by David Ulevitch on Jul 21st, 2008

I’m happy to show off the first phase of our new OpenDNS Dashboard, which we launched today. Today’s overhaul makes the settings area of the Dashboard dramatically easier to use. But first, let me explain what was wrong with the older version.

Our old settings page on the Dashboard succumbed to feature bloat and became hard to navigate. The left side navigation was lengthy and unintuitive — and not just to novice Internet users but even to our power users. Every feature we added just became a new navigational element on the left side of the page. And most of those features only had one option! The reason this happened is simple — we like to constantly iterate on feedback from all of you and that means we roll out new features all the time. While we love that part, it doesn’t work so well when you are trying to provide a consistent and intuitive interface for users.

Our goals for the new settings page were very clear:

  1. Make the interface dramatically easier to use for novice Internet users.
  2. Don’t remove any of the existing functionality.
  3. Provide the level of detail our power users demand.

It was a tall order, but our all-star engineering team was able to do it. Without further ado, here’s a quick walk-through:

Left side navigation

The left side navigation has been cut from 11 different choices down to 3. Content Filtering, Customization and Advanced Settings. Content Filtering is where you can block categories of sites, block individual domains, or whitelist domains. It’s all in one place. Customization is where you can modify the look and feel of the OpenDNS Guide and blocked pages with your own logo and messaging. Advanced Settings, like it sounds, is one page with all of our various knobs and checkboxes where you can tailor our service to best meet your needs.

Content Filtering

The Content Filtering page was previous spread out over four different pages. Now it’s just one. You can use one of our preset bundles of filters or customize things to pick and choose from any of the 50+ categories we have available. Just below the categories you’ll see a much simpler way of individually allowing and blocking domains that you want to exclude from category blocking. An example for this might be if you block the Social Networking category but want to “always allow” the business social networking website LinkedIn.

Advanced Settings

This page has all the knobs. If you want to turn off stats processing, you do it here. If you want to make sure OpenDNS works with your VPN, you can do it here. All on one page. We’ve also updated all the text to make things more clear and easier to understand.

There are a lot of other small usability tweaks that have gone into making this settings page as easy to use as possible. Go take it for a spin and let us know what you think.

3 Comments | Filed in Dashboard, Customization, Announcements

Custom messages get more custom

by John Roberts on Dec 13th, 2007

Settings menu

One of our favorite features is the option to customize the logo and message on OpenDNS Guide for every network in your free account.

Some typical Guide messages:

Australian Zoo and OpenDNS, teaming up to bring you a safer, faster Internet experience.

That domain isn’t working… try one of the search results below.

Mary, you typed that wrong, but I still love you!

Many customers wanted different messages on different pages, so they could make the domain blocked page language more direct:

Domain blocked per company policy.

Not allowed at school.

No Facebook until you finish your homework, Jimmy.

We’re happy to grant our customers’ wishes.

Now you can have a unique message on each of four different pages:

Use your network Settings to make your own.

No Comments | Filed in Dashboard, Customization

Visualize your DNS with the OpenDNS Dashboard

by David Ulevitch on Jul 23rd, 2007

Our users tell us they want power and intelligence. Or rather, our users want intelligence about their network and the power to make changes.

Today we’re taking it up a notch, turning your OpenDNS Account into a comprehensive Dashboard which gives you a more precise understanding of your DNS traffic. The ability to gain insight into your DNS traffic and then have the tools to act without needing to install any software or buy any appliances is a huge win that every IT administrator in the world will enjoy. On top of that, it’s completely free.

Until today, we had a rudimentary (and rickety by our standards) stats system that would show you only a birds-eye view of your data. For instance, you could view a top-line number of total DNS requests and your top 10 domains per day. If you wanted to know the 11th domain, you were out of luck.

Want to know how many DNS requests you are doing each day? Want to know what your top domains are? Want to block sites easily all in an intuitive interface? Done, done and done. Now, you can get the count of every domain looked up on your network, over any period of time. View the data as a chart, a table or drop a CSV file into Excel. This is your data.

I like to think that the OpenDNS Dashboard is like Google Analytics for your DNS.

In the coming days and weeks you will see the Dashboard grow in functionality as we offer more ways to interpret your data. For those concerned about any privacy implications related to this new launch, I’d encourage you to read our post. Learn how we’re now storing less data about our users than ever before and giving you full control over what data we keep.

Thanks to our new Dashboard, OpenDNS is the rock solid, reliable DNS that is safer, faster, smarter and now gives you near-real-time statistics and trends about what’s happening with your network. Let us know what you think!

6 Comments | Filed in Dashboard, Customization, Stats, Announcements, General

What's considered an adult site? Find out...

by John Roberts on Jun 12th, 2007

The famous quote about defining pornography is “I know it when I see it,” from a 1964 Supreme Court case. I’m glad we’re working with St. Bernard Software to get human-reviewed categorization of adult sites for our adult site blocking service.

At home, I’m the network administrator. While testing adult site blocking, I learned that you need to be careful what you block. My wife alerted (ahem) me to my overzealous blocking. For the interested, TMZ.com is classified as both lingerie/bikini and adult themes. :-) I cannot disagree… but it’s still a fun celebrity gossip site. It’s no longer blocked on my network, though other categories are.

That kind of control is useful, and it’s why we offer 6 categories, so you can make the right choices for your network.

Avoid making my domestic misstep. Check a site to find out whether it would be blocked, and why.

26 Comments | Filed in Adult site blocking, Customization, Instructions, Support

Block the bad guys with OpenDNS!

by David Ulevitch on May 13th, 2007

We’re launching a powerful new feature today. We are giving you the power to block specific websites. That means you can protect your computer, your house, your office and anything else that uses DNS from being able to service domains that you don’t want to load. Oh, and best of all: This service is totally free.

When customers started to ask for this feature we wondered who would want this. The geeks here in the office remarked that this kind of blocking would be trivial with a Linux server and some proxy/filtering software installed. Then it quickly dawned on us. (Eureka!) It’s not just mom and dad at home who have no easy way to just block an individual domain with any ease but it’s also network administrators at offices. Network administrators can now block problem domains for their entire office in a simple way without having to pay 1000’s of dollars in new hardware and time to achieve similar functionality. Does your ISP’s DNS server let you do this?

Blocking domains is really easy. Here’s how you do it:

  1. Sign in to your OpenDNS account and make sure you have a network configured.
  2. Go to the Networks tab in your account and click on the Settings icon () for your network.
  3. Click on the Blocked domains link and add a domain to be blocked.

You can delete or edit blocked domains on that same page. When you block a domain you block what is technically called a “zone.” This means it also blocks all sub-domains. Here’s an example. If you block craigslist.org then you’ll also be blocking la.craigslist.org (Craigslist Los Angeles) and sfbay.craigslist.org (Craigslist San Francisco), etc. If, instead, you just blocked newyork.craigslist.org then the rest of the Craigslist properties would load just fine.

When you try to visit a domain that is blocked in your network you’ll see a page that looks like this:

Since this is your network, we will show your logo on the blocked page, just as we do on the Guide pages. What? You haven’t uploaded your own logo yet? Go do it now, and go block some domains!

Let us know what you think!

26 Comments | Filed in Customization, Domain Blocking, Accounts, Preferences, Announcements, General

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