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News & Notes from the OpenDNS team

'Customers' Posts

Everyone uses OpenDNS

by Allison Rhodes on Jan 23rd, 2007

Ok. Maybe not everyone, yet. But check out our newly added success stories and see the wide array of businesses who’ve turned us on.

There’s Duarte Design, a Mountain View, CA-based creative agency that has testimonials from a past U.S. Vice President and Citrix CEO Mark Templeton on its website. Allison S.p.A., a high-fashion eyewear company in Italy, also uses OpenDNS.

You think I could leverage my name to get some free sunglasses?

6 Comments | Filed in Customers, General

What are you waiting for? Use OpenDNS at work

by Allison Rhodes on Jan 19th, 2007

If you noticed some changes to the Web site today, thanks for paying attention. :)

We’ve talked about how people use OpenDNS at home, but lots of people use OpenDNS at work too. We wanted to create a place on the site to talk about them and show people how great OpenDNS is for office networks. Thanks to Tim, Dean, Fred, Nils, Michael and Chris for being the first to stand up and tell their stories.

If you’re using OpenDNS at home, set us up at work. If you don’t control your office network, tell the person who does that you want OpenDNS.

8 Comments | Filed in Customers, General, OpenDNS at Work

We launched Forums today for you to provide a venue to discuss the world of OpenDNS. This isn’t a weak attempt to get rid of support but is a new way for our users to communicate with us and each other. We are focused on delivering the best experience possible we know that in order to do that we have to hear from you.

OpenDNS will continue to respond to its users in all the current ways: email, IM, blogs and comments, phone, and (occasionally!) in person. But every time one of us answers a question for an individual customer, we’ve wanted to share that tip, lesson, or workaround with a broader audience. Forums let us do that…and Forums will be a great place for OpenDNS users to share with each other, too.

Our short-term goals are to learn more about specific situations we already know need more attention, like instructions for setting DNS on a Samsung Blackjack phone or learning whether or not WildBue satellite broadband customers can use OpenDNS or not (reports vary).

Of course, we’ll also answer questions there so that others can benefit from the answers. Longer term, we expect to find out where our users want us to go.

A free OpenDNS account is required to post, to limit noise. Your OpenDNS account is also useful for preferences, statistics, and dynamic DNS support.

Please join in at http://forums.opendns.com/ and let us know what you think.

4 Comments | Filed in Accounts, Customers, Feedback, General, Instructions, Support

How OpenDNS saved Caio’s job

by Allison Rhodes on Dec 20th, 2006

We get lots of email, everyday, from our customers. Most of the emails are similar in topic – someone asking how to use OpenDNS with their setup. But every once in a while an email comes through that’s so touching we pass it around the office. The below note from Caio, a customer in Brazil, is that kind of email.

He wrote us not because he had a problem, but rather just to say thanks, for saving his job.

It’s this sort of reinforcement that makes me love what I do. We all need the Internet and I get to work with a team that makes it more reliable — saving people time, frustration and in this case, their job.

Caio gave me permission to share his email.

    To: contact@opendns.com
    From: caio@xxxxx.com
    Subject: Thank you


    Hello,

    I’m just happy that I found a free service like this on the Internet.

    I live in Brazil and sometimes my default DNS fails, then I can’t connect to the Internet. I’m a trainee and I work in a hardware store and my job is half in the office and half in my house. When I’m home I need to make tables about what we have sold on everyday using MS Office Excel. Today my DNS wasn’t working and a DNS fail means a layoff for me. I figured it was a DNS problem because Firefox was unable to open any page but, when I tried to open a page by its IP, nothing wrong happens.

    I used OpenDNS and it saved me by allowing me to connect and send to my boss. This is how OpenDNS saved my job.

    Thank You. I’m really loving it.

    -Caio

Happy holidays everyone.

1 Comment | Filed in Customers, Feedback, General, Reliability

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