Our amazing customer support rep Ashley Williams got her start in tech while working at the campus computing help desk at Rutgers University. She always seems to have a smile on her face, and we can’t help thinking it has something to do with lots of those “aha moments” she tells us about below.
OpenDNS: You have a highly-technical background, with degrees in Engineering and IT, but you found your niche in customer support. What do you love about it?
Ashley: A lot of people find computers and technology really intimidating. I love working in support because it gives me a chance to alleviate that stress for some of our users and get them comfortable with what could be more technical concepts. Whenever I can help someone have an “aha moment” where they make the connection to why our service works so well, I am a very happy support rep.
OpenDNS: What’s your favorite thing about working at OpenDNS?
Ashley: I love playing Top Chef in the fully-stocked OpenDNS kitchen and seeing what tasty creations I can come up with, but it’s so much more than that. I am proud to be part of a team where learning and collaboration are among the highest values. Although we all hold ourselves and our work to very high standards, the members of our team are still laidback, approachable and not intimidating.
OpenDNS: You spend your free time working with some really cool organizations. Tell us more about that.
Ashley: I work with an organization called Black Girls CODE, whose mission is to bring programming lessons and exposure to technology to young girls from traditionally underrepresented groups in the STEM (Science, Technology, Engineering, and Math) spaces. Organizations like this are near and dear to my heart because a similar program got me interested in engineering and technology when I was in middle school.
Come work with Ashley and make the Internet better for millions of people around the world.