This is my first blog post here at OpenDNS, though some of you may know me from answering your support emails. It is not unusual, however, for our own users to sit in the tech support seat themselves and offer help to others. Yesterday we received the following email, and I thought it was so good we should share it:

I’ve been studying abroad in the UK for three weeks and dealing with a crummy internet connection, but at least I had OpenDNS configured on my machine. This morning, the internet stopped working for everyone in the hotel… except me. It took me a bit to realize what had happened. Once I realized the Hotel’s ISP’s DNS was down, I spent the entire afternoon configuring OpenDNS on the laptops of everyone in the hotel lobby……we have to thank you for re-connecting us to the world, even across the pond!

Thanks for such an incredible service that anyone who understands networking would pay precious money for, yet you somehow provide it for free. It’s great to be immune to one of the most annoying internet problems you can have.

- Dominic

Thanks Dominic! While we are always happy to help, it is also nice when our users take the initiative to spread the word of OpenDNS and contribute positively to their community. After all, that is one of the ideas OpenDNS was founded upon.