Contact email is back up

by Allison Rhodes on Mar 8th, 2007

We made some updates to our support system yesterday and as a consequence, our contact email was down for a half-day. We messed up and we’re sorry. If you wrote in during that time, please give us another chance and resend your email. We’ll be snappy in our reply.

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4 Responses

1. Aashish

   hi,
   I am not able to get to http://www.sunrocketforum.com .. i am sure the site exists but opendns dns servers are bringing back the page not found “opendns guide”

   posted on March 11th, 2007 at 9:40 am

2. Carl

   Are there also problems with delays using open DNS? I’ve been using OpenDNS for a while now without fault, but the past couple of days has been a nightmare browsing. Changing to my ISP DNS servers solved the problem. I prefer Open DNS, but assume there are problems at the moment?

   posted on March 14th, 2007 at 9:45 am

3. Allison Rhodes

   Carl – We aren’t aware of any issues. Do you mind elaborating?

   I also replied to your email a few minutes after we received it. Feel free to reply to that, or comment here – whichever you prefer.

   Thanks,
   Allison Rhodes
   Community Manager

   posted on March 14th, 2007 at 3:46 pm

4. John Roberts

   Aashish, I trust your problem was temporary. I would like to remind everyone about CacheCheck (http://cache.opendns.com/), since it helps diagnose (and sometimes solve) these problems with bad DNS on the site owner’s end.

   posted on March 21st, 2007 at 11:37 am

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