We launched Forums today for you to provide a venue to discuss the world of OpenDNS. This isn’t a weak attempt to get rid of support but is a new way for our users to communicate with us and each other. We are focused on delivering the best experience possible we know that in order to do that we have to hear from you.
OpenDNS will continue to respond to its users in all the current ways: email, IM, blogs and comments, phone, and (occasionally!) in person. But every time one of us answers a question for an individual customer, we’ve wanted to share that tip, lesson, or workaround with a broader audience. Forums let us do that…and Forums will be a great place for OpenDNS users to share with each other, too.
Our short-term goals are to learn more about specific situations we already know need more attention, like instructions for setting DNS on a Samsung Blackjack phone or learning whether or not WildBue satellite broadband customers can use OpenDNS or not (reports vary).
Of course, we’ll also answer questions there so that others can benefit from the answers. Longer term, we expect to find out where our users want us to go.
Please join in at http://forums.opendns.com/ and let us know what you think.