We launched Forums today for you to provide a venue to discuss the world of OpenDNS. This isn’t a weak attempt to get rid of support but is a new way for our users to communicate with us and each other. We are focused on delivering the best experience possible we know that in order to do that we have to hear from you.
OpenDNS will continue to respond to its users in all the current ways: email, IM, blogs and comments, phone, and (occasionally!) in person. But every time one of us answers a question for an individual customer, we’ve wanted to share that tip, lesson, or workaround with a broader audience. Forums let us do that…and Forums will be a great place for OpenDNS users to share with each other, too.
Our short-term goals are to learn more about specific situations we already know need more attention, like instructions for setting DNS on a Samsung Blackjack phone or learning whether or not WildBue satellite broadband customers can use OpenDNS or not (reports vary).
Of course, we’ll also answer questions there so that others can benefit from the answers. Longer term, we expect to find out where our users want us to go.
A free OpenDNS account is required to post, to limit noise. Your OpenDNS account is also useful for preferences, statistics, and dynamic DNS support.
Please join in at http://forums.opendns.com/ and let us know what you think.
Daniel Aleksandersen
You do realise that the solution you are looking for are a public record of all useful support e-mails? Not a user forum…
Will you be promoting this on the cannot resolve pages? So all users will be made aware of this forum, and not just the ones reading your blog.
posted on December 21st, 2006 at 6:31 pm
Daniel Aleksandersen
You should also learn a thing or two from Paul Boag about using Vanilla forums.
Se the “subscribe to further discussion replies” plug-in he uses? That is vital to a forum! Without these nifty e-mail notifications the discussions will stall pretty soon…
posted on December 21st, 2006 at 6:43 pm
David Ulevitch
Daniel,
Yes we will promote the forums. It’s not just for support either, the title of the blog post (which I came up with, not John) isn’t good. If I can be clever or smart I’ll find a better one.
Also, nice link — I think we definitely need that. See, this could have been in the forums too!
posted on December 21st, 2006 at 8:20 pm
John Roberts
Daniel, we put a link to Forums on the cannot resolve pages (look for the Learn More link at the top of the page) yesterday, along with a link in the footer of the entire website and a link on the Contact page.
posted on December 22nd, 2006 at 10:51 am